Frequently Asked Questions
Everything you need to know about Orolay fashion and service.
How do I determine the best size for my Orolay coat?
We recommend referring to our detailed Size Guide located on each product page. Our outerwear is designed with various fits, from slim to oversized; checking your measurements against the guide ensures the perfect silhouette.
What is your return policy for fashion items?
We offer a 30-day return window from the date of delivery. Items must be in their original condition, unworn, unwashed, and with all original tags attached to be eligible for a full refund.
Do you offer international shipping?
Yes, Orolay ships to most countries worldwide. Shipping costs and delivery timelines vary by location and will be calculated automatically at checkout.
How should I care for my down jacket?
To maintain the loft and warmth of your jacket, we recommend professional dry cleaning or a gentle machine wash with down-specific detergent. Always tumble dry on low heat with clean tennis balls to prevent clumping.
Can I track my order once it has been placed?
Absolutely. Once your order is dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's journey.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure and seamless checkout experience.